UdyogMART CRM - Business Automation
Implications of CRM Software
UdyogMART CRM - Business Automation
Leads
Leads or potential clients are really important part to any company. Every company trying everyday to get new leads. Keep track of leads in one place and easily follow their progress. Ability to auto import leads from email, add notes, create proposals. Organize your leads in stages and change stages easily with drag and drop. Ability to auto import leads from emails and web to lead forms, import leads from .CSV file included.
Web to Lead Forms
Create unlimited web to lead forms and inject in your landing page or website. This feature allows you to import leads into ERP from form. Use web to lead forms to gather potential clients information, allow them to request quotes directly from your website.
Customers
Easily manage your customers and their contacts, create multiple contacts for your customers and set proper permissions. Customer’s area is fully separated from the admin area. Clients have their own client portal with all financial data from your company presented in clear view.
Invoices
Seegate ERP allows you to keep in track your invoices, items and generate reports. Add new currencies, using multiple currencies is allowed by previously setup customer currency. Invoice with different tax based on item.
Recurring Invoices
Create recurring invoices that will be re-created automatically without you lifting a finger, based on the specified period for the recurring invoice. The period time could be days, weeks, months or years.
Recurring Expenses
Creating recurring expenses. Set up a recurring expense and the expense will automatically be re-created after the specified period. The period time could be days, weeks, months or years
Estimates
Create estimate within a minute, sent to your customers and wait to accept, add notes for better organization for your next actions, create reminders. Ability to auto convert the estimate to invoice after customer accept.
Proposals
Create good looking proposals for leads or customers and increase sales. Receive notification when proposal is accepted/declined and auto send thank you email to your customer after accepting the proposal. Proposal overdue notice before X days available.
Online Payments
Receive payments from Paypal, Stripe, Mollie, Authorize.net, 2Checkout, PayU Money and Braintree, we have implemented payment gateways that are available in most of the countries.
Projects
Manage projects and track time spent on project for each staff member. Record project expenses and invoices and bill your clients faster. Professional Gantt Chart included for each project and staff member.
Milestones
Create milestones for projects and track time spend based on milestone. Ability to Drag and Drop tasks between milestones.
Contracts
You can add new contracts based on your clients. Adding contracts is very simple, you can set start date and end date and have clear view of all your company contracts in one place. You wont need anymore to search in your desk documents. Create PDF contracts and send to your customers from ERP. Contract overdue reminders available.
Tickets
Great support ticket system with auto response, private ticket staff notes, ticket assignments, attachments, predefined ticket replies, insert knowledge base link, ticket priorities, ticket statuses. Feature for auto importing tickets via Email Forwarder/IMAP method included. Let your customer reply and create new tickets via email, without accessing the client portal.
Departments
Assign your staff to specific departments and ability to auto import tickets by department email.
Custom Fields
Custom fields can store extra information for customers, leads, tickets, invoices, company, estimates and more.
Staff Reminders
Setup staff reminders for staff member with ability to notify by email and built-in. Reminders are available for important features.
Events
Create private or public events. Receive notification when an event is coming built-in and email.
Staff Roles & Permissions
You can give staff a specific permissions what can do or can’t do. Role permissions can be overided for each staff.
Personal Todo
Every staff member can have their own personal todo dashboard which will allow your staff member to easily organize the their work.
Staff
Manage all your staff members from one place.
Company Newsfeed
Share great company events, upload documents, easy employees communications.
Staff Tasks
Assign task to multiple employees, add task followers, task comments allowed, task attachments. Link tasks to many ERP features and stay organized.
Recurring Tasks
Create tasks that will be auto created for a given period.
Surveys
Create surveys with one click. Send to staff, leads, clients or manually created mail lists. Increase customer retention via built-in Surveys.
Knowledge Base
Add knowledge base articles from text editor. “Did you find this article useful?” vote included in clients area.
Media Library
Upload files in media library. Each staff member that is not admin have their own folder for uploading files.
Auto Backup Database
Setup auto backup database each X days to prevent losing your important data.
Sensitive data is encrypted
ERP encrypts all sensitive data in the database with unique encryption key. Encryption performed on email passwords, api keys, api passwords etc..
Server Side Datables
ERP is using serverside datatables to perfectly handle large databases.
Responsive
ERP is fully responsive. You can easily access your data from mobile or tablet.
Activity Log
Track all staff activity. Adding new items, creating, deleting.
Reports
Reports
Sales
Expenses Report
Reports by customer
Custom date picker
Leads Conversions
Knowledge base articles (Track if your article is usefull to clients, improve text based on votes)